Roles and Responsibilities:
• Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.
• Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
• Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
• Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
• Troubleshooting Windows Profile, printers, shared drives related issues.
• Troubleshooting network connectivity issues.
• Deploying standard image on desktops and laptops using Endpoint manager/Intune.
• To provide 1st line technical support; answering support queries via phone and email.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.
Technical Proficiencies:
• To take ownership of user problems and be pro-active when dealing with user issues.
• To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
• To escalate more complex calls to the relevant IT Support member.
• To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
• Pre-build PCs.
Role Overview TSA is hiring Behavior Detection Officers (BDOs) to work inside airport terminals in Dyer. These professionals focus on identifying suspicious behavior and preventing potential threats before they occur. No prior experience is required and training is ...
...Chief Information Officer (CIO) About the Company Prestigious Ivy League university Industry Higher Education Type Educational Institution Founded 1769 Employees... ...student diversity networking science engineering arts history...
Job Description:Note: Fidelity will not provide immigration sponsorship for this positionThe RoleBe a part of the organization that helps service the Fidelity Stock Plan Services (SPS) Financial Reporting team! In this role you will be the first line of support to a defined...
...organizations.\nStrong communication, facilitation, and stakeholder management skills.\nExperience using Jira, Confluence, Azure DevOps, Smartsheet, Microsoft Project, or similar tools. Job Description We are seeking a highly organized and technically savvy Technical...
...Coordinator, PT/OT, Respiratory Therapy, Physicians, Case Management, Social Work, Secretary, Phlebotomy, lift team, IV team, STAT team, and... ...of nursing Required Bachelor's Degree Preferred Work Experience ~ No experience required New Graduates of a nursing program...